This really simple assessment is based on the 6 reasons businesses
buy from one-another:
Cost
Quality
Capability
Delivery Performance
Responsiveness
Relationships
How do you compare to your competition against these 6 areas? Work with your teams to create a simple traffic light system where green means generally satisfactory, amber means you have some concerns, and red means you definitely have work to do. This can help you and your teams gain Clarity over where the main focus for improvement should be over the next 6-12 months. Achieving departmental objectives and KPIs will always remain important. However, a focus on departmental objectives can take focus away from the really important things that organisations need to achieve to be healthy and successful.
